Things About Kenyan Mobile Service Providers That Gets On My Nerves

I have Safaricom, Airtel and Telkom and have had these numbers for over a decade.

I also have a JTL line but that one is for an internet modem so it doesn’t count towards this post and also it doesn’t have issues as far as I can tell for the years I have had it except the fact that they need more coverage in the country.

In short, I know what I am talking about.


  • The number of promotional texts is ridiculous. And even if you unsubscribe it does nothing, you still get them.
  • Airtel internet is the biggest joke ever. It is so slow. Honestly people who use Airtel as their primary internet provider have patience.
  • Their customer services is terrible.


  • Not enough people have it. If more people were on Telkom I would use it the most.


  • It irks me to no end how they try and make it seem like they are reasonably priced. They are not. Kwanza when I get that bonus text it annoys me.
  • MPESA is too expensive – please don’t tell me about convenience etc etc. The fact remains.

I am just going to come out and say, I mainly use Safaricom because almost everyone uses it including MPESA and even government services (did you know you can only use the Nairobi County parking USSD on Safaricom?) – A monopoly of sorts.

But if I was asked – Telkom is a better provider. I said what I said.


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